Iron Works Fitness in Boulder, Colorado

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• Lara Minichiello

  Posted Jul, 03 2019

  For a few months it was alright. It was mostly clean. The equipment moderately good condition, lacking in some regards, but in keeping with membership pricing. I, as a woman, found it sometimes unnerving to be the only person in the space, with my headphones on, with often only 1 or 2 male clients there, with no actual contact person on site. One trainer in particular liked to "mansplain" things to me. I have been a fitness instructor, and worked as a massage therapist in quite a few fitness centers in my 20 year career. The assumptions that I needed things explained without my asking felt awful and condescending. I have also been a client/member at numerous gyms the past 20+ years. Of any gym I have belonged to, this was by far the most impersonal, and poorly run from an administration standpoint. Communication with the owners often went ignored. I was billed twice one month for no reason and no communication back about it when I inquired. I wrote to let them know my bank had replaced the card I had on file and asked how to submit a new one. No reply. But the owner made a point to chase me down mid workout a week later telling me my card had expired. When I wrote asking what was involved in changing to a 1 month contract, I got zero explanation but my billing automatically changed by the owner with a short email telling me he went ahead and did it, with a clause copied and pasted at the bottom of the email (that to my fault I did not see/read when I got his response) with a cancellation clause that is specified nowhere in the written contract I had. When My worked changed, 10 months into my membership and I asked to cancel, assuming I would be charged a cancellation fee, they told me I could not cancel and would be billed the remainder of the 12 months. So BEWARE. If you get a 12 month membership, and have an emergency, have to move etc, unlike most gyms, they do NOT give you a cancellation fee to break the contract. They will charge you the whole year. Even if you are a month in and have an unexpected life change. And had that been disclosed clearly PRIOR to them signing me up for the 12 month plan, I would have never switched. They do NOT make this clear in their contract, which simply lumps month to month/6 month/12 month plans into one sentence only saying they are "billed consecutively." Nothing about cancellation policy changes going from month to month to a loner contract. When I requested a copy of my contract again, as I was traveling and away from the copy I had at home, the original contact that was month to month now had 12 month membership circled. Which I never modified in person. I brought this to their attention and was told "it was a mistake." I asked if I needed to return my swipe card. No response. But they did make sure to email me telling me I could renew my membership as it comes to a close. Oh and the "fitness assessment" they offer in their marketing, is really the other owners nutrition based package she is trying to sell at a not inexpensive price. It's not a real fitness assessment like you would get at any other gym. I got emails about that more than once, even though I was not interested, but they dropped the ball and with nearly every other important communication piece. It was overall a bad experience and I would NEVER recommend joining. I had referred many clients to their gym and to a few of their trainers. I will tell clients to go to Functional Fitness or many other Boulder gyms that I have had great experiences with over the years. The appeal of a 24 hour, low key, passcard operation seems nice at first, but pay more for a facility that actually has staff on hand full time to communicate with in person and to check in with when questions or safety concerns arise. The owners aren't there enough to actually come through on the small size "community" vibe they sell people on. I really liked the cleaning staff. That's the best thing I can say about this whole place.

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